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Privacy Policy

Collection of information

This website contains applications which collect personal information about you. Eat Better Dinners will only use this information to the extent authorised by you and will only disclose it in the manner set out below.

At Eat Better Dinners we are 100% committed to protecting the privacy and security of our subscribers and site visitors (yep, we mean you). The EBD team members are customers themselves, of many other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at hello (at) eatbetterdiners.com
We ask that you read this privacy policy carefully as it contains important information on:
Who we are; Our service; How we collect and use your personal information; Cookies and similar technologies; Your rights and Keeping your personal information secure

Who we are

We are Eat Better Dinners Limited, Trading as Eat Better Dinners in New Zealand, Australia and the United Kingdom. We own and operate the following websites; www.eatbetterdinners.co.uk, www.eatbetterdinners.auz.net, www.eatbetterdinners.co.nz  and www.eatbetterdinners.com

This Privacy Policy only applies to information collected by our website(s), listed above, when you visit or subscribe to one of our meal planning services. We are not responsible for the privacy of any information you reveal or post in any public forum (a message board or blog, for example) or for the privacy practices of websites that are operated or owned by third parties.

We encourage you to review all privacy policies of any third-party websites you visit as a result of your use of our website and services.

For all our services, the data controller — the company that’s responsible for your privacy— is Eat Better Dinners Limited.

Whether information has to be provided by you, and if so why?

We require you to provide your email address and payment details to enable us to provide our service to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

As an online business with no physical storefront we do have customers around the world, and in so doing we are regulated under the General Data Protection Regulation (GDPR), which applies across the European Union (EU), and the CCPA for our Californian customers and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

However, for clarity, we are headquartered in New Zealand, and operate under New Zealand jurisdiction.

Our service

This privacy policy relates to your use of our websites; www.eatbetterdinners.co.uk, www.eatbetterdinners.auz.net, www.eatbetterdinners.co.nz  and www.eatbetterdinners.com and our subscription email service.

We may link to other websites owned and operated by trusted third parties to make additional products and services available to you. These third-party websites may also gather information about you in accordance with their own privacy policies and you should consult their privacy policies as needed.

How we collect and use your personal information

We collect personal information about you when you access our service, register with us, contact us, send us feedback, purchase services, complete customer surveys, or participate in competitions.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase our services via our website, or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

  • your name, email address, and login details
  • payment details
  • details of any feedback you give us via phone, email, post, or social media
  • information about the services we provide to you, such as food intolerances

We use this personal information to:

  • create and manage your account with us
  • provide our services to you
  • customise our website and its content to your particular preferences
  • notify you of any changes to our website or to our services that may affect you
  • improve our services

Our website and subscription service is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information — the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected, how and why we use your information:

 INFORMATION WE COLLECT UPON SIGN-UP

We collect and store information that you have explicitly provided to us through forms on our website when you sign up. For example, when you purchase one of our weekly, monthly or annual subscriptions, we collect various personal information such as name, email and payment information. We do not record or store any payment information. Your credit card and banking information is kept securely stored by our payment processor, Stripe. You can read more about their privacy policies by clicking here: Stripe

We only use your personal and payment information to charge you for the services you choose to receive and provide you with those services. We store your personally-identifiable data on our servers which are operated by Site Ground Hosting. This information will be stored so long as you maintain an account with us.

INFORMATION WE COLLECT UPON LOG-IN

When you log into our service, your computer automatically provides your Internet Protocol (IP) address (this is not your email address and cannot be used directly to contact you), information about the request, and certain information about the capabilities of your computer.

We may use this automatically provided information for analytical purposes, to help diagnose errors, and to identify abuse of our systems.

USE OF EMAIL ADDRESSES

When you create an account you will receive a one-time email message with your account information. Following that you will receive a welcome email containing information on how to best use our service. We will then send you a weekly meal plan.  We may contact you by email from time to time to notify you of updates to the services or other related matters which may be of interest to you. If we do, we will provide a clear method to opt-out of future messages which are not account, meal plan, or payment related. Otherwise, you will receive email from us only in response to a message or request from you.

USE OF COOKIES

Our website software uses cookies to maintain your session information. It may be necessary to accept cookies from our website in order to access our services. This allows you to choose to remain logged in so you can access your information quickly when you come to the site. Further information on cookies is detailed in the ‘cookies’ section below.

 

Who we share your personal information with:

In order to deliver our service we share your email address with trusted third party services; Mailchimp and Stripe.

Mailchimp is our email provider where we create and send our weekly meal plans. Mailchimp’s privacy policy can be found here

Stripe is our payment processor; We do not record or store any payment information ourselves. Your credit card and banking information is kept securely stored by our payment processor, Stripe. You can read more about their privacy policiy here.

The above data sharing enables us to provide customer support, process payments, and improve the services and products we offer to you.

Some of those third party recipients may be based outside the European Economic Area.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Cookies

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’.

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone, tablet) when you use our website. We use cookies to help us recognise you and your device and record information about your preferences or past actions.

Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.

Cookies save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form, for example in Google Analytics – our website analytics provider.

Where there is a login process relating to buying or using our services we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.

For general information on cookies, please visit www.allaboutcookies.org.

Marketing

We would like to send you information about products, services, competitions, and special offers which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by contacting us at hello (at) eatbetterdiners.com. It may take up to 5 working days for this to be completed.

Your rights

Under the General Data Protection Regulation (GDPR) you have a number of important rights free of charge. In summary, these include rights to:

  • access to your personal information and to certain other supplementary information that the Privacy Policy is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstance

For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please email us at hello (at) eatbetterdiners.com com and:

  • let us know the information to which your request relates
  • let us have enough information to identify you
  • let us have proof of your identity and address if you are requesting copies of information we hold (a copy of your driving licence or passport and a recent utility or credit card bill)

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

CONSENT

Use of this website and its subscriptions constitutes agreement with this Privacy Policy. We reserve the right to update the Privacy Policy as required by any future law. You may revoke your consent to this Privacy Policy or if you wish to delete your account with us, you may contact us via the email hello (at) eatbetterdiners.com. If you delete your account, we will remove all of your personally identifiable data from our servers and systems.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk or telephone: 0303 123 1113.

Changes to this privacy policy

This privacy policy was published on 14th February 2019 and last updated on the 7th of January 2020.

How to contact us

If you have any questions or concerns about this Privacy Policy or if you have any complaints about how we collect, process store, or transmit your data or the information we hold about you, please send an email to hello (at) eatbetterdiners.com

Eat Better Dinners was created to bring joy, variety and inspiration back into your cooking.

Every week, we will send you an email containing a dinner plan with three printable recipes, swap suggestions and a shopping list.

Subscribe to Eat Better Dinners now to start receiving your inspirational dinner ideas today!